Frequently Asked Questions
For specific inquiries, or for assistance with image research and bespoke decor projects, please email info@attacurated.com
When will I receive my order?
Processing Time
While we strive to deliver your art as swiftly as possible, our commitment to quality means every piece is crafted upon order. Thus, prints are prepared and dispatched within approximately 6-9 business days, and framed prints within approximately 10-14 business days.
Shipping Time
Selecting expedited shipping methods will speed up the delivery after the processing time, but won’t make it overnight due to our printing process. Once your art is ready, an email with tracking information will ensure you can follow its journey to your doorstep.
International Buyers
Remember, the listed prices don’t include potential import duties, taxes, or other charges related to customs. These additional costs are your responsibility. To avoid surprises, please consult with your local customs office to understand any added fees before purchasing.
What if my print arrives damaged?
Returns
Each piece of fine art photography from ATTA is crafted uniquely upon order. Due to their bespoke nature, all sales are final with no returns or exchanges. However, if your print happens to arrive damaged, please document the issues with photos and promptly email us at support@attacurated.dfprints.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the damage.
We will assess the situation and respond to your inquiry as soon as possible. Your request will be processed within 7 days and you will receive an email letting you know your replacement is under production and a return shipping label for the damaged product. To return your item(s) please pack them in the original box.
To ensure a prompt resolution, it’s essential to contact us within a week of receiving your order. Beyond this period, we may not be accountable for damages incurred during delivery.
How are the prints made?
- 200 year archival inks
- Fine Art Platine Paper
- Digitally remastered and printed from the original archives
- Calibrated for superior color fidelity
Buyer Protection Guaranteed: if the item does not arrive as described or is damaged, we will fix the issue to ensure that you’re 100% satisfied.
What’s a giclée?
A giclée is a fine art term used to describe museum quality prints that have been created using fade-resistant, archival inks with beautiful color and clarity.
What’s an edition?
An edition is a pre-determined number of a particular artwork that has been set and agreed upon by the artist and/or publisher.
Once all the prints in a limited edition are sold out, no more prints of that size are produced.
What’s the difference between limited editions and unlimited?
With a limited edition, once the number of artworks produced has reached the set maximum number for that specific edition, the artwork can never again be reproduced in the exact same manner.
In an unlimited edition, or open edition, the artist allows for multiple reproductions of the artwork in a particular size and method of creation.
What is the Certificate of Authenticity?
Each ATTA print includes a Certificate of Authenticity that is uniquely numbered and signed by the artist verifying your print as an authentic, limited-edition work. The Certificate of Authenticity is a document that certifies your limited edition print as a genuine ATTA artwork.
Hold on to your certificate of authenticity, as it increases the value of your limited edition print over time.
If you have purchased an open edition the Certificate of Authenticity has a digital signature from the photographer.
How do I frame my art?
About Our Framing
A quality frame starts with quality wood, and our moldings are beautiful hardwood imported from Italy, painted hand cut and assembled by our craftsman.
We only use the best components for each frame like real wood glue and V-nail joinery to make a perfect frame that is sure to last generations.
- Imported Italian hardwood
- Real wood glue
- V-nail joinery
- Acrylate unbreakable plexiglass
- Stainless steel fittings and fasteners
- Quality black cover paper
- Artisan hand cut photo mats
- Precision woodworking
- The finest painted finish
- Yaw free cornering
- Hand assembled
All of our frames are precisely matted to the art dimensions and will last generations.
Enjoy your art!